1. Introduction
Tandoor Indian Restaurant ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tandoorhayward.com or use our services.
Summary: We collect only the information necessary to process your orders and improve our services. We never sell your personal information to third parties.
2. Information We Collect
Information you provide directly:
- Contact Information: Name, email address, phone number, delivery address
- Order Information: Menu items ordered, order preferences, special instructions
- Communication Data: Messages sent through our contact form, feedback, and inquiries
- Account Information: If you create an account, your login credentials
Information collected automatically:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on site, referring website
- Location Data: General geographic location based on IP address
- Cookies: Session cookies and preference cookies (see Section 7)
3. How We Use Your Information
We use your information to:
- Process and fulfill your food orders
- Communicate with you about your orders and reservations
- Send order confirmations and receipts
- Respond to your inquiries and customer service requests
- Improve our website and services
- Send promotional offers and updates (with your consent)
- Comply with legal obligations
4. Payment Information
Important: We do not store your credit card or payment information on our servers. All payments are processed securely through Stripe and PayPal, which are PCI-DSS compliant payment processors.
When you make a payment:
- Your payment details are transmitted directly to our payment processors
- We only receive a transaction confirmation and the last four digits of your card
- Stripe and PayPal handle all sensitive payment data according to their own privacy policies
5. Information Sharing
We may share your information with:
- Service Providers: Payment processors (Stripe, PayPal), delivery partners (DoorDash), email service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do NOT:
- Sell your personal information to third parties
- Share your information for marketing purposes without consent
- Use your data for automated decision-making
6. Data Security
We implement appropriate security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Limited access to personal data on a need-to-know basis
- Regular security assessments
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies and Tracking
We use cookies for:
- Essential Cookies: Required for the website to function (e.g., shopping cart)
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors use our site
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at info@tandoorhayward.com.
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information as defined by the CCPA.
10. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
11. Data Retention
We retain your personal information for:
- Order Data: 7 years (for tax and accounting purposes)
- Contact Inquiries: 2 years
- Marketing Preferences: Until you opt-out
- Website Analytics: 26 months
12. Third-Party Links
Our website may contain links to third-party websites (e.g., DoorDash, social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly.
14. Contact Us
For questions or concerns about this Privacy Policy or our data practices:
Tandoor Indian Restaurant
27167 Mission Blvd, Hayward, CA 94544
Phone: (510) 555-0123
Email: info@tandoorhayward.com
We aim to respond to all privacy-related inquiries within 30 days.